GovTech Tunisia: Towards Building a User-Centric Digital Public Sector

Tunisia launched today an elite project that would cost $100 million. It is funded by the World Bank, the $100 million loan the country secured from the World Bank will be used for digital transformation of social security and education system following a GovTech approach. It aims to improve service quality of these systems and ensure that they are reaching the people that need them the most.

The project development objective is to improve equitable access, and the quality and accountability of selected Social Protection and Education services through a GovTech approach.

The aim is to ensure vulnerable populations, such as low-income groups, women in rural areas, illiterates and the disabled have access to these key services, and that systems enable greater citizen feedback to hold these services accountable

Said The World Bank in a statement.

According to the same statement published by the World Bank, the GovTech Tunisia project will focus on improvements in (i) social assistance programs, such as cash and benefit transfers, to improve access to social assistance for vulnerable groups; (ii) social protection, to improve pension and health insurance coverage; (iii) digital education management services, to improve enrolment, student/school monitoring and drop-out detection; and (iv) a digital learning management system to improve learning.

Mohamed Fadhel Kraiem, Minister of Communication Technologies and Digital Economy of Tunisia, declared on Express FM Radio, that the project would not only bring together several social, human and economic programs but also those relating to the public service.

The Minister also added that the GovTech Tunisia project, whose deployment is scheduled between 2020 and 2024, will help reduce the digital gap between regions and ensure connectivity in all schools across the country, ensuring the quality of online learning and education.

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